BGV ops

Large Insurance Provider

40% Reduction Pending Cases

The challenge.

Frequent delays in obtaining candidate verification results were impacting onboarding timelines

Established proactive tracking mechanisms, stakeholder communication processes, and escalation management

Results

40% Reduction Pending Cases 25% → 15%

46% Improved First-Time Closure Rate 65% → 95%

40% Reduction Onboarding Turnaround Time 10 Days → 6 days

23% Improved Customer Satisfaction (CSAT) 75% → 92%

Next step