Back Office Processing and Research

Back Office Outsourcing & Support services

Back office support and data management are crucial to the overall operations of your organization. However, in the quest of growing your business, handling routine back-office tasks can be a waste of time and resources. Moreover, 50% or more of operational costs are often driven by back-office functions.

Efficient data management paired with quality back office support service can be the difference between making or breaking your organization. So, if you are searching for a solution that can improve your cost-efficiency, think KServe!

We are one of the leading back office outsourcing and data management companies in India. With our proven and effective outsourcing strategy, you can cut operational costs in half while focusing on core competencies and improving your business’s productivity.

Our back office outsourcing solutions can help you achieve substantial cost savings while getting a faster turnaround and high accuracy. Our back office support team works from our two delivery centers. They have two decades of proven expertise to ensure high accuracy, efficiency, data security, guaranteed quality, and faster turnaround for your data entry, processing, and research projects.

Benefits of KServe’s Back Office Support & Data Management Services:

 

1) Reinvest in Your Business: By saving costs, you now have the opportunity and the budget to expand your business.

2) Access to Back Office Support Expertise: Our team includes administrative experts that are skilled to handle various types of back-office needs. They have undergone training in the latest tools and technology to ensure you receive the best quality service.

3) Focus on Your Core Activities: By placing back-office needs in the hands of trusted experts, your team will have ample time to focus on vital aspects of your business.

4) Flexible Business Model: You can scale manpower based on your business’s needs.

Why KServe?

  • Over 24 years of proven expertise across various industries
  • Commitment and proven ability to deliver tangible results in sync with your business goals
  • Compliant to industry best practices for data management and information security. Awareness and accountability at all levels.
  • Skilled team of 1000+ call center executives
  • Ability to scale up quickly and retain experienced staff at the agent as well as the critical middle management level
  • Multi-lingual call center support
  • Two state of the art delivery centers to ensure business continuity

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    Our Back Office Outsourcing Solutions

    • Data Entry and Processing: Offline and online data entry, data extraction, document conversion, Document scanning and uploading, Indexing and sorting, Quality check
    • Customer Onboarding: scrutiny of CAF, verification of documents, point of sale (POS) and load origination system (LOS) data entry, maker, checker and QC services
    • Digitization and Scanning: preparing documents for scanning, scanning process, quality check, document indexing and tagging, meta data entry and DMS upload services
    • Credit Processing: quick data entry (QDE), validation of KYC documents, scrutiny and analysis of financial records, gathering tele-verification and FI reports, final preparation of Credit Approval Memo (CAM)
    • ECS and ENACH Mandate Processing
    • CKYC Fulfilment: digitization of documents, resizing of images, updating applicants records from the KYC forms, uploading in Central Registry of Securitization Asses Reconstruction and Security Interest (CERSAI) portal, response tracking services
    • Finance and Accounting Outsourcing (FAO): Bookkeeping and accounting services, Accounts payable and receivable solutions, payroll and financial reporting
    TESTIMONIALS

    What Our Customers Says

    Digital Financial Services Platform :
    At our company, we manage a diverse portfolio of credit card campaigns with a strong focus on customer lifecycle management. Our partnership with KServe has been instrumental in streamlining workflows and scaling operations across mission-critical campaign processes.Through KServe’s agile staffing models, cross-trained agents, and round-the-clock operational support, we’ve achieved measurable improvements in customer retention—surpassing key industry benchmarks. Their ability to manage multiple campaigns efficiently has had a direct impact on our performance metrics.

    Education & Test Preparation Company :
    We partnered with KServein October 2022 for our learner engagement and outreach campaigns — and the results have been amazing. At our company, we believe in guiding students through every step of their journey — from finding the right path to getting into their dream college. KServe shares this student-first approach. Their team of resilient, multi-skilled professionals manage student queries with empathy, accuracy and speed across multiple touchpoints — so every student feels heard and understood. Their operational excellence is backed by proactive supervisors, agile workforce management and month-on-month performance improvement. They don’t just provide support, they deliverstrategic student engagementthat complements IMS' motto of 'Mentor, Motivate & Guide'.

    Leading Housing Finance Company:
    KServe has proven to be a dependable and performance-focused partner in scaling our housing finance and NBFC lead generation strategy. Their strength lies in their ability to consistently deliver high-quality results across multilingual markets, enhancing our reach and engagement across diverse customer segments in the housing loan ecosystem.What sets KServe apart is their sustained performance—month after month, we’ve consistently hit our conversion targets, a challenge we faced with other vendors and internal efforts.

    Business Data & Analytics Company :
    KServe has always gathered the relevant information for the projects in the stipulated time period, while ensuring reliability and authenticity of the information collected. We were pleased with KServe's data security measures, which assure us of the safety and confidentiality of the information provided to us.

    Leading Preschool Education Brand in India:
    KServe BPO's collaboration with our firm has significantly boosted operational efficiency by effectively managing our B2B & B2C enquiries, delivering excellent customer support and efficient data management. They've become a vital extension of the team, enhancing the experience for parents and prospective partners. A highly recommended partner for synergy and mutual benefit.

    Premium Real Estate Group in India:
    KServe’s consistency in providing targeted footfalls on site and their in-depth knowledge of the real estate industry have been invaluable to our business. Their team is responsive, efficient, and highly professional. We truly appreciate their partnership and look forward to many more successful years working together.

    Digital Lending & Business Finance:
    We have been associated with Kserve for more than 10 years and have been extremely satisfied with the open mind that this entire team has towards new processes and ideas. We wanted to experiment new processes and had been searching for a partner who is adaptable yet dynamic. Kserve’s management team was extremely flexible and very collaborative in making this new process a success and help us create a unique proposition for our customers.

    Affordable Housing Finance Company :
    Its being now close to 2 years we are being partnered with Kserve & we are really happy with the services offered by them. Kserve has always believed on focusing on Tech implementation & this has really helped us for any kind of quick integration. Always seniors People are available for supporting us of any kind of business support, we definitely believe to extend our relationship more stronger with time.

    Premium Grocery & Food Retailer :
    We are delighted to partner with KServe BPO. Their proactive approach and commitment to align with our objectives have helped us to design and execute new processes which in turn have helped us to serve our customers better. We look forward to continue working with their teams to manage and support our Order Line and Customer Service.

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