The client required a dedicated customer service operation to manage KYC, customer retention, post-card-issuance support, and information updation requests. These activities required trained resources, consistent verification, accurate data capture, and timely customer responses while maintaining process and compliance standards.
KServe deployed a dedicated inbound and outbound customer service team to manage KYC-related interactions, customer queries, retention activities, and post-card-issuance support. The team was trained to understand customer requirements, guide customers through the KYC process, capture and update information accurately, and follow defined compliance procedures. Dedicated operations and quality support was also assigned to monitor call quality, agent productivity, and process adherence, ensuring consistent service delivery
