From BPO roots to an AI-First future.
Started as a subsidiary of a UK-based BPO organization, KServe has grown into a leading AI-First, Human-Centered Business Process Outsourcing (BPO) company in India.
In 2008, Ms. Jhankhana Desai, who headed KServe’s India operations, led a Management Buyout and established KServe as an independent organization—debt-free from inception.
Since then, KServe has evolved beyond traditional BPO outsourcing. We offer proprietary AI capabilities— voice intelligence, QA Bot and process automation —that combine AI Services with human expertise to deliver measurable outcomes.
Today, KServe delivers Customer Experience Management, Lead Generation, Back-Office Support and Digital Transformation—powered by AI, Business Intelligence, Security and Systems Integration—across BFSI, telecom, e-commerce, retail and healthcare.
Headquartered in Thane, Maharashtra, KServe serves enterprises across India, the UK, USA, Australia, the Middle East and South-East Asia.
Technology that performs. People who understand.
AI-First Capabilities
Voice intelligence, QA Bot and process automation integrated into business operations.
Human-Centered Delivery
Experienced teams and domain expertise complement intelligent technology.
Global Delivery
Multilingual support across India, UK, USA, Australia, Middle East and South-East Asia.
AI + Intelligence
AI, Business Intelligence and automation strengthen business processes and delivery.
Experienced People
Human understanding and domain expertise remain central to every engagement.
Independent
An independent, founder-led organisation focused on long-term client partnerships.
Global Reach
Supporting enterprises across international markets from India.
Milestones that shaped KServe.
From a small Mumbai operation to a digitally led business process company, each milestone marks a new stage in KServe’s evolution.
Operations began from a 5,000 sq. ft. office.
The Beginning
Incorporated a wholly-owned subsidiary of a UK-based Company.
Started operations with 3 Employees and 10 Associates for UK’s largest Market Research Firm.
FoundationDelivery Centre established at Millennium Business Park.
Expansion & Growth
Started servicing E-commerce clients in 9 regional languages.
Ramped up Associates team to 250+ people and set up a Delivery Centre at Millennium Business Park.
Acquired diverse Industry Leaders as Clients.
Started operations for India, Middle East and South East Asia.
ExpansionOperations consolidated into a 10,000 sq. ft. Delivery Center.
Scaling Operations
Twofold increase in FTE count and consolidation of Operations.
Established a 10,000 sq. ft. state-of-the-art Delivery Center at Ashar IT Park, Thane.
ScaleDigital and automation capabilities expanded.
Digital Transformation
Acquired diverse Industry Leaders as Clients.
Expanded Offerings in Chatbots, Robotic Process Automation and Social CRM.
Onboarded Top 2 Industry Leaders in BFSI vertical as clients.
Technology100% of processes transitioned to Work From Home.
Resilience At Scale
Transitioned 100% of processes to the Work From Home Model during the pandemic.
The transition was achieved with ZERO Downtime.
ResilienceLocation of KServe’s Rural BPO initiative.
Growth Beyond Cities
Launched one of kind Rural BPO initiative at Jamkhed, Ahmednagar.
Inclusive GrowthWinner of the Maharashtra Best Employer Brand Award 2024.
Employer Brand Recognition
Wins the Maharashtra Best Employer Brand Award 2024 , emerging as a top BPO in the state.
RecognitionA digitally led Business Process Company serving global enterprises.
True Blue Digitally led Business Process Company
Moving towards an AI-enabled, digitally led future combining technology, automation and human expertise.
Our Vision