Call Center Outsourcing Services | AI Powered BPO companies in Maharashtra, India | KServe

about us

Welcome to KServe

Started as a subsidiary to a UK-based BPO organization, KServe is one of the leading BPO outsourcing companies in India that has grown from strength to strength with every passing year.

In 2008, Ms. Jhankhana Desai who headed KServe’s India operations initiated a Management Buyout from the UK-based parent company and established KServe as an independent bpo outsourcing company. Igniting a new phase of growth that witnessed a clear shift from being a mere BPO Service Provider to a holistic Solutions Provider, KServe ramped up its team size and brought in a talent pool of Subject Matter Experts from various industries.

The team’s passion to consistently overachieve their client deliverables ensured more client retention.

A debt-free call center outsource company from the beginning, KServe now delivers a wide range of services to Industry Leaders in India, UK, USA, Australia, Middle East, and South-East Asia.

Known for being one of the reputed AI-First BPO outsourcing companies in India, KServe offers multiple predefined services and expertise that thrive in these domains. Our support services include Customer Experience Management, Lead Generation, Back-Office Support, Finance & Accounting, Digital Transformation, and Robotic Process Automation. Each service is aimed to help your business evolve and efficiently optimize the way it runs.

Each service can be easily augmented with expertise in automation, security, data management, cloud technology, machine learning (ML), strategy, legacy systems integration, data & analytics, and more.

Happy employees create happy customers. In today’s outsourcing world, companies that invest in employee experience (EX) are the ones delivering exceptional customer experience (CX).

KServe BPO empowers businesses through AI-first outsourcing solutions, where smart technology meets human touch, and impact meets integrity. With headquarters in Thane, Maharashtra, India; KServe serves global enterprises with multilingual support and experience in BFSI, telecom, e-commerce, and retail.

At KServe, we are proud to pioneer this model from Maharashtra, India - scaling AI-first, human-centered outsourcing solutions that redefine what customer experience can truly mean.

TESTIMONIALS

What our Customers says

Credilio financial technology :
At Credilio, we manage a diverse portfolio of credit card campaigns with a strong focus on customer lifecycle management. Our partnership with KServe has been instrumental in streamlining workflows and scaling operations across mission-critical campaign processes.Through KServe’s agile staffing models, cross-trained agents, and round-the-clock operational support, we’ve achieved measurable improvements in customer retention—surpassing key industry benchmarks. Their ability to manage multiple campaigns efficiently has had a direct impact on our performance metrics.

IMS Learning Resources Pvt. Ltd :
We partnered withKServein October 2022 for our learner engagement and outreach campaigns — and the results have been amazing. At IMS, we believe in guiding students through every step of their journey — from finding the right path to getting into their dream college. KServe shares this student-first approach. Their team of resilient, multi-skilled professionals manage student queries with empathy, accuracy and speed across multiple touchpoints — so every student feels heard and understood. Their operational excellence is backed by proactive supervisors, agile workforce management and month-on-month performance improvement. They don’t just provide support, they deliverstrategic student engagementthat complements IMS' motto of 'Mentor, Motivate & Guide'.

Muthoot Housing Finance Limited :
KServe has proven to be a dependable and performance-focused partner in scaling our housing finance and NBFC lead generation strategy. Their strength lies in their ability to consistently deliver high-quality results across multilingual markets, enhancing our reach and engagement across diverse customer segments in the housing loan ecosystem.What sets KServe apart is their sustained performance—month after month, we’ve consistently hit our conversion targets, a challenge we faced with other vendors and internal efforts.

Muthoot Housing Finance Limited

Krishnan Shrinivas (Head-Business Development)

D&B :
KServe has always gathered the relevant information for the projects in the stipulated time period, while ensuring reliability and authenticity of the information collected. We were pleased with KServe's data security measures, which assure us of the safety and confidentiality of the information provided to us.

D&B

World’s Leading Business Information & Credit Rating Agency

Euro Kids:
KServe BPO's collaboration with EuroKids has significantly boosted operational efficiency by effectively managing our B2B & B2C enquiries, delivering excellent customer support and efficient data management. They've become a vital extension of the team, enhancing the experience for parents and prospective partners. A highly recommended partner for synergy and mutual benefit.

Euro Kids

India’s Leading Pre-School Network

Hiranandani Group:
KServe’s consistency in providing targeted footfalls on site and their in-depth knowledge of the real estate industry have been invaluable to our business. Their team is responsive, efficient, and highly professional. We truly appreciate their partnership and look forward to many more successful years working together.

Hiranandani Group

Premier Real Estate Developers

NeoGrowth:
We have been associated with Kserve for more than 10 years and have been extremely satisfied with the open mind that this entire team has towards new processes and ideas. We wanted to experiment new processes and had been searching for a partner who is adaptable yet dynamic. Kserve’s management team was extremely flexible and very collaborative in making this new process a success and help us create a unique proposition for our customers.

Mr. Yogesh Nakhwaa

Vice President Business Operations

HomeFirstFinance :
Its being now close to 2 years we are being partnered with Kserve & we are really happy with the services offered by them. Kserve has always believed on focusing on Tech implementation & this has really helped us for any kind of quick integration. Always seniors People are available for supporting us of any kind of business support, we definitely believe to extend our relationship more stronger with time.

Ms. Partiksha Mohanty

Senior Product Manager

Nature's Basket :
We are delighted to partner with KServe BPO. Their proactive approach and commitment to align with our objectives have helped us to design and execute new processes which in turn have helped us to serve our customers better. We look forward to continue working with their teams to manage and support our Order Line and Customer Service.

25% increase in customer satisfaction scores with a 19% reduction in average handle time for a leading insurance company.

Generated a database of 2 million companies for a leading Global Credit Rating company

2X increase in customer inquiries for test rides with 50% increase in channel sales for leading two-wheeler manufacturers.

KServe at a Glance

Serving Businesses Across Global Markets

ISO/IEC 27001:2013 Certified

Business Process Outsourcing & Management Company

Welcome to KServe

What Do We Do

Customer Service

Lead Generations

Back Office

Data Entry

Appointment Setting

Telesales

Finance & Accounting

Digital Transformation

Robotic Process Automation

Industry We serve

Outsourcing Solutions for Real Estate

Outsourcing Solutions for Retail

Outsourcing Solutions for Media and Entertainment

Outsourcing Solutions for Manufacturing

Outsourcing Solutions for Healthcare

Outsourcing Solutions for Energy and Utilities

Outsourcing Solutions for Education and EdTech

Outsourcing Solutions for ECommerce

Outsourcing Solutions for BFSI

Outsourcing Solutions for Automobile Sector

We have the best experts to elevate your business to the next level

40% Reduction in Turn Around Time

20% Increase in First Call Resolution

2X Increase in Sales Conversion

40% Increase in Customer Satisfaction

What our Customers says

Muthoot Housing Finance Limited

Krishnan Shrinivas (Head-Business Development)

D&B

World’s Leading Business Information & Credit Rating Agency

Euro Kids

India’s Leading Pre-School Network

Hiranandani Group

Premier Real Estate Developers

Mr. Yogesh Nakhwaa

Vice President Business Operations

Ms. Partiksha Mohanty

Senior Product Manager

Nature's Basket

Ecommerce – Operations Manager

Ideas and Innovations

KServe BPO Wins “Best Employee-Centric BPO Culture” Award at the 17th Edition BPO Innovation Summit & Awards 2026Recognized for Building a People-First, Employee-Centric Workplace Culture

Jhankhana Desai Recognized Among Women Entrepreneurs at ATMS 25-Year Celebration

How AI + Human Touch is Reshaping Outsourcing

Do you have a business process that needs rethinking?

WHERE TO MEET

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We have the best experts to elevate
your business to the next level