An RBI-registered digital lender in India that provides collateral-free business loans to Micro, Small, and Medium Enterprises (MSMEs) required a dedicated collections team to ensure effective follow-ups and achieve 100% resolution of assigned cases.
Assembled a dedicated and experienced team with specialized training in collections and customer engagement. Designed and implemented structured calling processes with defined lead-churning logic and scenario-based call flows to ensure systematic follow-ups, improve customer engagement, and maximize resolution rates.
