Customers lacked a centralized contact point to get assistance with ticket pricing, operating hours, activities, terms and conditions, and other queries. Event pre-bookings also required customers to visit the outlet in person, creating inconvenience.
KServe implemented a dedicated customer support service, enabling customers to resolve queries through a single phone call. The team assists with ticket information, event pre-bookings, cancellations, payment deductions, and refund-related concerns. It also coordinates with Client's outlets to manage lost-and-found enquiries for items such as lunchboxes, water bottles, bags, wallets, and ID cards.
