Customers lacked a centralized contact point to resolve queries related to ticket pricing, operating hours, activities, and terms and conditions. They also had to visit the outlet in person to make advance bookings for major events, creating inconvenience and delays.
KServe established a dedicated customer support channel, enabling customers to resolve queries through a single phone call and make advance event bookings. Additional support includes ticket cancellations, payment deduction concerns, and refund-related queries, providing customers with convenient and consistent assistance throughout their visit journey.
