The client’s legacy IT environment was limiting scalability and growth, while limited in-house expertise made it challenging to manage and migrate SAP/SF workloads. The client required specialized operational support to improve process efficiency and scalability.
KServe deployed a dedicated back-office team trained to manage operational activities such as email communication, letter drafting, documentation, and other process-related tasks. The team also supported 15% calling activities through a defined communication channel, with structured processes and clear responsibilities to ensure consistent and efficient operations.
