The client initially experienced a significant SLA gap, with performance declining from 95% to 80%. This indicated inconsistency in meeting defined service-level commitments and highlighted the need for stronger process control and SLA adherence.
KServe strengthened process monitoring, SLA tracking, and adherence mechanisms to improve service performance. SLA steadily improved from 80% to 85% and then 89%. While the performance remained slightly below the 95% target, the consistent upward trend demonstrated improved process control, turnaround time, and SLA adherence.
