Manual OPD Management: Managing OPD schedules through manual spreadsheets made it difficult to track appointments efficiently and resulted in missed or delayed follow-ups, impacting potential revenue.
Delayed Query Resolution: Customer queries often required coordination with multiple departments, but the lack of centralized tracking and ownership led to delayed follow-ups and responses.
Scheduler Setup: KServe implemented an internally developed scheduler to streamline OPD management, improve appointment tracking, and support timely customer follow-ups.
Automated Follow-ups: Built a system-driven process to automate and track follow-ups with business-critical customers, reducing delays and missed opportunities.
Centralized Query Tracking: Introduced a centralized tracker with clear ownership and automated reminders, enabling timely coordination across departments and faster customer responses.
