Jhankhana Desai is a first-generation entrepreneur, a passionate nature lover, and a lifelong student of books and ideas. With a deep-rooted purpose to transform the people-centric service industry, she took a bold leap from a successful decade-long corporate career—with leadership roles at multinationals like Colgate-Palmolive, RICOH India, Fascel (now Vodafone), and GTL Limited—to found KServe BPO Private Limited during the pioneering days of offshoring in India.

What she lacked in capital, she made up for with her unwavering focus, an innate ability to connect with people, and a contagious sense of humor that helped her lead through adversity. Over the past two decades, under her leadership, KServe has grown into a 1000+ strong team, delivered excellence to over 200 global clients, and is now at the forefront of AI-led digital transformation in the BPO industry.

Her impact goes beyond business—Jhankhana has actively shaped the industry’s future through her role as Chairperson of the Digital Technology Committee at the IMC Chamber of Commerce and Industry, Mumbai, and as a member of the SME Council at NASSCOM. Her story is one of courage, resilience, and innovation—with purpose at the core of it all.

As the Chief Operating Officer at KServe, Rakeshh Shetty leads the organization’s strategic and operational vision, with a sharp focus on service excellence and business transformation. With over two decades of experience in the BPO industry, he brings deep expertise in managing large-scale operations and delivering high-impact solutions for both international and domestic clients.

Rakeshh’s leadership philosophy is rooted in leveraging technology to drive operational efficiency. He is a firm believer in challenging legacy systems and reimagining processes through automation and innovation—constantly striving to deliver faster, smarter, and more reliable outcomes.

What sets Rakeshh apart is his ability to balance process efficiency with a “people-first” approach. His leadership style fosters a culture of meritocracy, collaboration, and continuous improvement—creating an environment where teams thrive, and clients experience true delight.

Under his stewardship, KServe continues to evolve as a future-ready BPO partner, committed to delivering measurable value and customer-centric solutions.

As the Head of Human Resources at KServe, Ashutosh Chandratrey leads one of the organization’s most vital functions—harnessing human potential to drive sustainable business success. He is instrumental in fostering a culture where employees are deeply engaged, continuously developed, and motivated to deliver high-quality outcomes for our clients.

With over 40 years of experience across the Telecom, Manufacturing, and Service sectors—and more than two decades dedicated to the BPO industry—Ashutosh brings a rare blend of strategic insight and operational excellence to his role. His people-first leadership is rooted in building strong, scalable HR frameworks that support both individual growth and organizational goals.

Ashutosh’s professional journey includes tenures at respected organizations such as Columbia Films of India Ltd., Mahindra & Mahindra Ltd., Bennett & Coleman, the Jindal Group, and GTL Ltd. His cross-industry exposure has equipped him to navigate diverse workplace dynamics and implement people practices that are forward-thinking and business-aligned.