When your business is in high growth stage, the administrative costs add up, often unwarranted and cause erosion of planned margins. The internal processes set out for manufacturing and sales need high level of Accounting & Finance level integration too, that adds up to large costs over time. Similarly, when companies need to preserve costs, the accounts & finance management expenses usually can’t be cut without impacting the efficiency.

The need for high-quality healthcare services has increased due to the healthcare sector's rapid evolution and changes in patient requirements because of technological improvements. The provision of high-quality treatment while lowering costs and boosting efficiency presents problems for hospitals, healthcare providers, and other medical institutions.

The insurance industry is one of the most dynamic and complex sectors in the global economy. It involves a variety of activities, from risk assessment and underwriting to claims processing and customer service. In order to manage these diverse operations, many insurance companies have turned to business process outsourcing (BPO) as a way to improve efficiency and reduce costs.

Call center outsourcing services have been around for decades, and for good reason. They provide businesses with an affordable and efficient way to handle customer support, sales, and other functions without having to hire and manage an in-house team. In this blog, we will explore the benefits and challenges of insurance BPO and its impact on the insurance industry.

BPO can be an asset for an NBFC, allowing the company to provide high-quality customer service, improve sales and marketing efforts, and gather feedback from customers. It can also help the NBFC to build and maintain strong customer relationships, which can be critical in a highly competitive financial services market.

India’s Energy & Utility industry is an essential sector of the country's economy, providing power, gas, and water services to its citizens. The industry has seen significant growth in recent years, driven by the country's increasing demand for energy and infrastructure development.

Customer success is a method for ensuring customers reach their desired outcomes when using an organization's product or service. A customer-centric company strives to understand their customers' needs and objectives and works round the clock to constantly improve their products and services to ensure customer success. thereby fostering customer loyalty and positive word-of-mouth marketing. Every decision which the companies makes revolves around customer success.

The momentum in housing demand across India’s top six cities is expected to continue this fiscal and grow 5-10% despite rising property prices, interest rates and a high-base effect. The leverage and credit profiles of real estate developers, which had strengthened on the back of recovery in fiscal 2022, should sustain over the medium term.

A simple online search for B2B strategies will throw up generic lists comprising SEO, emailers, PPC, social media, loyalty programs and referral marketing. These sites then talk about the importance of knowing your target audience and personalization while making good use of data.

Two years have passed since the unfortunate arrival of COVID-19 and people have gradually accepted the new normal.

A common mistake made by young entrepreneurs is to not have an efficient budget plan in place for their eCommerce business. The first fallout of this mistake is not knowing where you are overspending or where you are spending less than required

Customer Experience (CX) has become a key differentiator in the highly competitive Banking and Financial Services sector.

A recent McKinsey report revealed that hybrid selling is poised to become the most preferred B2B sales strategy by 2024. This development can be attributed to changing customer preferences and the priority given to remote-first engagements.

The Customer Experience (CX) initiatives of the future will be precise, holistic and tied closely to your business objectives.

It's not easy getting qualified leads for your EdTech service and this is because not everybody is the perfect fit for your offering.

The term Robotic Process Automation sounds like something from the future but is very much a part of the way business operate today.

Modern businesses are driven by the challenge to become completely data-driven. This is a goal that cannot be achieved without a smart data governance strategy.

Accounting and Financial Planning are critical components that contribute well towards running a successful business. However, the past decade has witnessed many organisations outsourcing these functions to take the burden off their business. Why is this happening?

Even though outsourcing has a history that dates back to the 1950s, it wasn’t until the 1980s that outsourcing began to be viewed as an attractive and viable business strategy.

When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.

“The best advertising you can have is a loyal customer spreading the word about how incredible your business is.” – Shep Hyken, American customer service and customer experience (CX) expert

It’s been more than two years since COVID-19 made its first appearance, yet we are still living under its shadow. While most of us are determined to leave the pandemic behind, we are aware that life is full of uncertainties

"If you deprive yourself of outsourcing and your competitors do not, you're putting yourself out of business." - Lee Kuan Yew, former Singaporean statesman and lawyer

In the USA, businesses spent a whopping 3.05 billion dollars on digital lead generation advertising in 2021. This figure is expected to spike to 3.24 billion dollars in 2023. (Source: Statista 2021)

For a small business, a steady stream of leads is vital to nurture its customer base and increase revenues. Unfortunately, many small businesses don’t have an efficient lead generation strategy in place to capture market share

The BPO industry has revolutionized the business landscape. Outsourcing is becoming the first choice for many organizations to improve their customer experience and manage their non-core functions.

The market and customer expectations in the financial services industry are evolving rapidly. With heightened customer demands significantly influencing the CX landscape..

As the economy booms, FinTech organizations play a crucial role in ensuring businesses and consumers are financially independent. Moreover, many FinTech sub-sectors have emerged and been adopted by financial sectors globally.

Digital submissions, e-learning, student portals, zoom classes, and virtual presentations are just some of the new terms added to our lingo.

A critical aspect of an ecommerce experience is customer service. It is also the most powerful marketing tool. Why you may ask?

The past decade has witnessed the steady and massive rise of e-commerce businesses. New-age firms and startups founded by young entrepreneurs..

Customer experience providers depend on their agents to provide top-notch service. However, to deliver a positive customer experience to today’s tech-savvy.

As your business grows, the thought of outsourcing some of your services will come to mind. However, It can be quite difficult to give up.

Since 1989, BPOs have been trending, and they will continue to do so. The reason being, outsourcing remains a top choice for cost-effective manpower..

Improving your outbound marketing strategy and making it effective is not an easy feat. It requires a highly trained staff..

Every insurance company has numerous internal and external processes for which it needs resources and a skilled workforce.

Almost every business around the world has been affected due to the pandemic.

This article focuses on helping businesses gain maximum ROI through digital leads. Before we start, let us first define digital leads.

KServe salutes the super women who have made India proud. Happy Women's Day!....

Automated Lead Generation is the process of tracking leads automatically through advanced software.

RPA or robotic process automation is a combination of artificial intelligence and automation that is designed to perform rule-based tasks.

In today's digital age, customers are spoilt for choice when it comes to choosing a financial institution to invest their hard earned money.

Internet of Things (IoT) is defined as an ecosystem of physical things that are connected to the internet.